Caller: Hey I’m getting this error message (tells me what the error is)

Me: Oh okay. Here’s what you do to Fix the error (gave her instructions)

Caller: (she follows the instructions and they work) Wow. So Why did that happen.

Me: (Gave her complex and factual reasons as to why this error might occur, the caller seems to understand what I am saying)

Caller: I still don’t understand how this could happen…

Me: (After taking a moment to take a deep, frustrated breath) …It was Voldermort.

Caller: (Hangs up)